Talking Drums

Talking Drums - Privacy policy

(Last updated October 2025)

OUR COMMITMENT TO YOU

You are at the heart of everything we do.Our goal is to maintain your trust and confidence by handling your personal information responsibly and transparently.It’s important that you know what personal information Republic of Amusement Limited (“we”, “us”, “our”) collects about you and how we use it across our events and platforms, including the Talking Drums Festival.

If you have any questions, please contact our Data Protection Officer using the details in the Contact Us section below.If we make material changes to how we handle your information, we’ll let you know and, where necessary, ask for your permission.

OUR PRIVACY PROMISE

We keep your information secure and confidential.

We use it only for legitimate business, legal, or service reasons.

We give you clear choices about how it’s used.

We comply fully with Ghana’s Data Protection Act (Act 843).

PRIVACY NOTICE

How this notice applies to you depends on how you interact with us.For example:

If you buy a ticket to one of our events, we’ll use the information you provide to process your order and deliver your ticket.

If you sign up for updates, we’ll use your contact details to send you event news or special offers (only if you’ve asked us to).

If you visit our websites or apps, we use cookies to tailor your experience.

Your choices and rights under each scenario are described below.

WHAT INFORMATION WE HAVE & WHERE WE GET IT

We collect and store information when you create an account, purchase tickets, contact us, attend our events, or use our websites, apps, and social media channels.

1. Information you give us

Name, email, phone, postal address, and billing details

Date of birth (if age verification is required)

Accessibility or safety information (where relevant)

Feedback or correspondence you send us

2. Information we collect automatically

Device and browser data, IP address, and site usage

Location (when you allow it)

Cookies and similar tracking technologies (see our forthcoming Cookie Policy)

RFID wristband data for access and cashless payments at events

3. Information from third parties

Ticketing or payment partners such as V-Access

Marketing or media partners (if you opt-in to their promotions)

HOW WE USE YOUR INFORMATION & WHY

1. To perform our contract with you

We use your information to:

Process and confirm your ticket purchase

Provide entry credentials and cashless services

Offer customer support and event updates

2. For our legitimate business interests

To improve our events, websites, and communications

To send essential service messages (e.g., access or safety notices)

To prevent fraud, ticket abuse, or unauthorised resale

To analyse attendance and operational data for event planning

3. Where you’ve given consent

To send marketing communications about Republic of Amusement events, partners, or merchandise

To use cookies and location data for personalisation

To process accessibility information or other sensitive data you’ve shared

4. To meet legal requirements

We may share information with government or regulatory bodies (e.g., Ghana Revenue Authority, Ghana Police Service, or Data Protection Commission) when required by law.

WHO WE SHARE YOUR INFORMATION WITH & WHY

Service Providers: payment processors, ticketing partners (V-Access), IT and hosting companies, and security contractors.

Event Partners: such as Black Star Experience or sponsors, solely for event delivery or if you consent.

Authorities: law enforcement or regulators when legally required.

Vendors & Merchandise Suppliers: to fulfil purchases you make.

We never sell your personal information.

YOUR CHOICES & RIGHTS

Under the Data Protection Act (Act 843), you have the right to:

Access the personal data we hold about you.

Request correction of inaccurate or incomplete data.

Withdraw consent for marketing or data processing at any time.

Request deletion once your data is no longer needed.

Object to processing for direct marketing.

To exercise any of these rights, email privacy@republicofamusement.com.We may require proof of identity before fulfilling your request.

HOW WE LOOK AFTER YOUR INFORMATION

We use technical and organisational safeguards such as:

SSL encryption on all websites and payment pages.

Restricted staff access to personal data.

Regular system audits and backups.

Secure servers located within Ghana or trusted jurisdictions.

We keep your information only as long as necessary to deliver services, comply with legal obligations, or resolve disputes, then securely delete or anonymise it.

INTERNATIONAL TRANSFERS

If we transfer data outside Ghana (for example, to cloud or analytics providers in the UK or EU), we ensure adequate protection through contractual clauses and encryption consistent with international best practice.

CASHLESS & RFID DATA

When you use an RFID wristband at our events:

Your wristband acts as your entry pass and digital wallet.

Transactions are logged to operate cashless systems and manage security.

You may request refunds for unused credit within 14 days after the event.

All wristband data is encrypted and processed securely.

MARKETING PREFERENCES

You control how we communicate with you.To stop receiving marketing:

Click “unsubscribe” in our emails, or

Email ask@republicofamusement.com with the subject Unsubscribe.

Even if you opt out, we may still send essential event or ticket updates.

CHILDREN & YOUNG PEOPLE

Our events are generally for adults (18 +).Where we collect data from minors (for example, youth competitions), we always obtain parental consent and treat that data with enhanced protection.

COOKIES & TRACKING TOOLS

We use cookies to:

Operate our websites efficiently,

Measure traffic and performance, and

Personalise your experience.

You can change cookie settings in your browser at any time.Our full Cookie Policy will be published at www.republicofamusement.com/cookies.

CHANGES TO THIS NOTICE

We may update this Privacy Policy occasionally.The latest version will always appear on our website, with the revision date shown at the top.If the changes are significant, we’ll notify you before they take effect.

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Data Protection OfficerRepublic of Amusement LimitedEmail:ask@republicofamusement.comAccra, Ghana

If you’re unsatisfied with our response, you may contact the Ghana Data Protection Commission via www.dataprotection.org.gh.